Refund policy

Return & Exchange Policy

Due to the handmade nature of our products, we do not offer refunds or exchanges unless:

  • The item is damaged during transit

  • The wrong item is delivered

How to Report Issues:

  1. Email turquoisethestore@gmail.com within 2 days of delivery

  2. Include your order number, photos of the issue, and a brief description

  3. Our team will provide instructions for resolution

Conditions:

  • Items must be unused, unwashed, and with original tags intact

  • Return shipping for approved cases will be covered by Turquoisethestore

Cancellation Policy

  • Orders can be cancelled within 24 hours of placement

  • Custom or made-to-order items cannot be cancelled once production begins

  • Refunds (for eligible cancellations) are processed within 5–7 business days